Account Coordinator

LOCATION: Temporarily remote (EST business hours) | Some in-office work in NYC will resume in future | US-based

JOB DESCRIPTION & RESPONSIBILITIES:
BrightLine is seeking highly motivated client services professionals who are eager to support the account management team in delivering seamless and successful campaigns, from initial pitch to final report, in the rapidly evolving CTV / OTT space. As an Account Coordinator with BrightLine you will provide organizational support to Client Services staff and work as part of a larger cross-functional team to ensure projects and services consistently meet client needs, across a variety of Fortune 500 companies and top brands. Attention to detail and exceptional communication skills are an absolute must in this fast-paced environment. This role entails collaboration with internal sales, adops, billing, analytics, and product teams – all with the express goal of creating exceptional enhanced ad experiences on TV, featuring interactivity, dynamic content, etc. Responsibilities include:

• Provide organizational support to client services team members, working internally across various departments and interfacing with media partners as needed.

• Support adops team in validation of launch (ensuring delivery on all applicable partners, devices, VAST tags).

• Capture/create post-launch deliverables (e.g., screenshots, campaign overviews).

• Provide ongoing monitoring of all live campaigns.

• Manage pacing to ensure full delivery and alignment with partner-provided delivery data, corresponding with media partners on this front.

• Identify and escalate any delivery issues (under-delivery, discrepancies), managing toward resolution.

• Document delivery issues to identify broader issues/patterns and suggest optimizations to improve in the future.

• Monitor and analyze campaign engagement performance to optimize for best possible results and highlight top performers.

• Collaborate with analytics team to generate engagement reports in-flight and post-flight.

• Support billing team in closing out monthly billing, helping to resolve any questions or issues.

• Own internal documentation such as benchmarks, certified partner lists, template compatibility lists, etc.

• Develop a comprehensive understanding for the OTT space, BrightLine’s ad formats, and BrightLine’s internal processes, aiding in identifying areas for process improvement.

 QUALIFICATIONS:

• 2-4 years of experience working in client services or similar function

• Attention to detail, strong organizational and follow-through skills

• Excellent interpersonal, communication, and client service skills; Ability to collaborate well with teams

• Self-starter who is highly motivated and able to proactively manage multiple tasks

• Ability to work independently, prioritize work appropriately, and escalate issues as necessary

• Ability to deliver in a time-sensitive, fast-paced environment

• Interest in OTT advertising and desire to become an expert in the space

• Strong analytical skills to evaluate campaign performance against benchmarks, draw valuable insights, and identify recommended actions

• Basic knowledge of the OTT media landscape, ad serving and ad ops preferred

• Basic knowledge of Excel (pivot tables, vlookup, etc.), PowerPoint

• English speaking

• Bachelor’s degree required

COMPANY DESCRIPTION:
BrightLine offers the only custom enhanced advertising products, ad server, and analytics engine built exclusively for connected and IP-enabled televisions and over-the-top devices like Apple TV, Roku, and Amazon FireTV -- a single solution across all Connected TV technologies. Our design and execution framework is fueled by viewer-driven experiences proven to increase consumer engagement, brand recall, purchase intent, and sales. Our clients include Campari, Coca-Cola, ExxonMobil, General Mills, L’Oreal, Sherwin-Williams, Verizon, Warner Brother’s.

 BrightLine is an equal opportunity employer